These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through this website, vehicleroadtax.co.uk (“This Website”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Services from This Website. You will be required to read and accept these Terms of Sale when ordering Services. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through This Website. These Terms of Sale, as well as any and all Contracts are in the English language only.
In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
Access to This Website is free of charge.
It is your responsibility to make any and all arrangements necessary to access This Website.
Access to This Website is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue This Website (or any part of it) at any time and without notice. We will not be liable to you in any way if This Website (or any part of it) is unavailable at any time and for any period.
Use of This Website is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.
Consumers may only purchase Services through This Website if they are at least 16 years of age.
Our Services are available in United Kingdom only. Customers from outside this area may order Services from Us, however such Services can only be provided in the area set out above.
We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however, please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.
We make all reasonable efforts to ensure that all prices shown on This Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any Order that you have already placed.
All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 1 calendar day, We will treat your Order as cancelled and notify you of the same in writing.
In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on This Website at the time of placing your Order.
This Website will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.
No part of This Website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that We have accepted it.
If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 business days.
If you change your mind, you may cancel your Order or the Contract before or after We begin providing the Services subject to these Terms of Sale.
We may cancel your Order at any time before We begin providing the Services in the following circumstances:
The required personnel and/or required materials necessary for the provision of the Services are not available; or
An event outside of Our control continues for more than 1 business day.
If We cancel your Order and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 business days. If We cancel your Order, you will be informed by e mail.
Any refunds due will be made using the same payment method that you used when ordering the Services.
As required by law, We will provide the Services with reasonable skill and care, and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the day you make your Order. Please note that if you request that the Services begin within the legal 14 calendar day cancellation (or “cooling off”) period, your right to cancel will be limited or lost. We will use all reasonable endeavours to provide the Services with reasonable skill and care.
We will make every reasonable effort to provide the Services in a timely manner. We cannot, however, be held responsible for any delays if an event outside of Our control occurs. If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.
If the information you provide or the action you take is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.
Payment for the Service will be due in the form of an advance payment of £12.40, thereafter a monthly subscription for access to one additional report search per calendar month of £7.99. Your chosen payment method will be charged as indicated. This contract period is 12 calendar months. At any time during this period if you no longer wish to continue with the services you can search from the description link for this service given on your bank statement, follow the instructions and cancel immediately.
You will be advised by e mail after Your initial purchase how to access additional vehicle reports which is completed on a secure server and where no charges are levied within the terms of use above. Please read the Terms of Service which apply to use of the additional search facility as they may differ from these.
The material in This website is provided on an ‘as is’ basis and makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, this Website does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. Vehicle Services and this Website are operated by HGL Media, 4th Floor, 14 Museum Place, City Centre, Cardiff, CF10 3BH and only provides the VR5 report with ongoing access to further reports and is NOT DVLA nor an affiliated service supplier of DVLA. This service does not replace taxing your vehicle, which should be completed here: https://www.gov.uk/vehicle-tax. This is advised to you in the confirmation email. We cannot be held responsible for any consequences, such as fines, should you fail to tax your vehicle appropriately. It is the sole responsibility and legal obligation of the vehicle’s registered keeper and/or owner and/or driver to ensure the vehicle has been correctly taxed.
This Website cannot be held responsible should visitors contract its services and populate an incorrect vehicle registration number. These are solely the responsibility of the visitor populating information into this site.
If you are a consumer, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is placed on our Website. The period ends at the end of 14 calendar days after that date.
By requesting that the Services begin within the 14-calendar day cooling off period you acknowledge and agree to the following:
If the Services are fully performed within the 14-calendar day cooling off period, you will lose your right to cancel after the Services are complete. Cancellation of the additional monthly service require a minimum of 30 days’ notice and will be actioned and confirmed as cancelled in this time frame. This can be done by e mailing us at info@vehicleroadtax.co.uk, any credits accrued will be forfeited and no repayments for unused credits will be made as the service has been acquired for your use.
If you cancel after provision of the Services has begun but is not yet complete you will still be required to pay for the Services provided up until the point at which you inform Us that you wish to cancel. Discretionary refunds, where applicable, will be issued within 10 business days and in any event no later than 14 calendar days after you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Services.
We may cancel the Services after We have begun providing them due to an Event outside of Our control that continues for more than 1 business day or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling the contract. Such sums will be deducted from any refund due to you or if no refund is due.
Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 5 business days written notice of such cancellation. You will only be required to pay for Services that you have received.
Problems with the Services and Your Legal Rights
We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services please contact Us as soon as is reasonable possible.
We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical.
If We determine that a problem has been caused by you, including your provision of incorrect or incomplete information, or taking of incorrect action We may charge you for the remedial work.As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price. If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you. In addition to your legal rights relating directly to the Services, you also have remedies if We use materials that are faulty or incorrectly described.
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
We provide Services for domestic and private use or purposes. We make no warranty or representation that the Services are fit for commercial, business, or industrial purposes of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors), or for fraud or fraudulent misrepresentation.
Nothing in these Terms of Sale seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from issues beyond Our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
If any event occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
We will inform you as soon as is reasonably possible.
Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly.We will inform you when the event outside of Our control is over and provide details of any new dates, times, or availability of Services as necessary.
In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than 14 calendar days after the date on which you inform Us that you wish to cancel.
If you wish to contact Us with general questions or enquiries, you may contact Us by email at info@vehicleroadtax.co.uk
We will only use your personal information as set out in Our Privacy and Cookie Policy
We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
If any of the provisions of these Terms of Sale are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.
These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
Timestamp for these Terms April 2023